Last week we reviewed a few non-security “Internet of Things”(IoT) devices/systems that have made your personal life run more smoothly. Behind each of those devices/systems is a business that has tapped into IoT management platforms to address, solve, and even automate responses to problems in a way never before possible. The IoT has allowed those businesses to operate more efficiently and increase their bottom line while enhancing the experiences of – and actually empowering – their customers.
Here are just a few examples of enterprise level businesses at the forefront of this trend:
Rolls Royce – who will be integrating with Microsoft Azure IoT Suite and its Cortana Intelligence Suite to gather information on flight operations, fuel usage and maintenance planning. Rolls-Royce already uses jet engine sensors to produce real-time data, reporting back on engine conditions. The company can then maintain the engines remotely, when and if required.
Virgin Atlantic – is investing in the Internet of Things by making a fleet of Boeing 787 aircrafts and cargo devices connected with IoT devices and sensors. Each connected plane is expected to produce over half a terabyte of data per flight. Every piece of the plane has an internet connection, from the engines, to the flaps, to the landing gear. From this connectivity, mechanical problems can be reported before they even happen. And, as data can be transmitted and stored remotely or in the cloud, the days of searching for “black boxes” at crash sites will soon be over.
John Deere – uses big data and IoT to monitor the level of moisture in soil to help farmers ‘make timely irrigation decisions’. This will help farmers produce better yields resulting in reduced running costs and better produce.
Farmers Insurance – is using the Internet of Things to help the automobile claims resolution process. For example, a sensor-equipped car gets hit by a shopping trolley in a car park. The owner is alerted via an alert to their smartphone. The script then offers to contact a Farmers Insurance claims representative for the car owner.
UPS – already uses Iof T sensors to reduce its impact on the environment by monitoring its mileage, optimum speed and overall engine health. By reducing fuel consumption and improving efficiency, costs will be reduced, which will benefit both the company and its customer base.
Walt Disney World – has created ‘MagicBand’, a wearable wristband containing RFID tags. Visitors check-in to the park, buy food & gain fast pass on rides by tapping the band on receivers. Disney uses data collected to track visitor movement. This tracking allows them to determine which areas, rides and attractions are the most popular, requiring more attention.
The IoT will become more accessible to medium and small sized businesses as soon as the management platforms and devices fully integrate. These businesses will quickly be able to recoup their initial upfront costs of installation, training and adjustments to their business models in the following ways:
- it will open up many new and innovative business opportunities which will encourage better streams of revenue
- it will bring better efficiency, effectiveness as well as intelligence into your business
- it will help your small business in bringing in more investors and supporters
These are examples of medium to small businesses currently using the IoT:
Kroger, a supermarket chain uses the IoT to track temperature spikes in the refrigerator cases that can make cold goods go bad. Spikes can be caused by a compressor going out, defrost cycles that could run too long, a door that might have a bad seal, or someone who has left a door ajar. Sensors check temperatures every 30 minutes–instead of having employees manually check thermometers twice a day–and then alert store managers and facilities engineers if the mercury hits unsafe levels.
Orchard Supply Hardware store uses OSHbot retail service robots. SHbot will greet you when you come in, and you can talk back – in English or Spanish. Just tell OSHbot what you are looking for and it will guide you to that item in the store. The robots carry the following scripts all designed to improve the customer experience: natural language processing, autonomous store navigation, real-time product information, 3D scanning, remote connectivity, inventory management and collision avoidance.
Click to read more about how this hardware store has been utilizing other IoT systems which are the results of experiments being conducted by Lowe’s Innovation Labs.
Domino’s Pizza in Australia so far, has been improving their delivery process even more. GPS in delivery vehicles enables customers to track the status of their delivery. Pizza Tracker allows customers to Chromecast their pizza tracker to their TV. With 60% of Domino’s transactions made online, they have gotten ordering a pizza down to five clicks and will reduce that to four once payment tokenisation (when sensitive data is replaced with unique symbols which remember information without compromising security) is implemented.
Happy Desk transforms the way Providers offer and Seekers find shared spaces. After the spaces are selected, the physical environments are protected with network based secure access, WIFI and voice. Turn-key cloud-based products for the shared space include: a client portal, white label e-commerce, proposal/billing, CRM, marketplace, appointment scheduling and more. The entire process is an example of how the IoT is bringing together the physical and digital worlds.
Stay tuned next week as we look at how the physical and digital worlds of governmental agencies, hospitals and universities are coming together because of the “Internet Of Things”.
And don’t forget to register for the May 20, SIA’s free webinar entitled “The Takeover: How the Internet of Things (IoT) Impacts the Security Industry.